Kohl's Needs Customer Service Representative in Dover | Hiring
Role Based in Dover
Position: Customer Service Representative (Based in Dover) Company: Kohl's Based in: Dover, NH (a vibrant local hub) Urgency: Immediate consideration in Dover. Career Level: Junior / Trainee.
Compensation: $15-$18/Hour (approx. $34.3k/Year) Benefits: A comprehensive benefits package is included. Clear growth pathways at our Dover office.
Responsibilities
This role centers on your professional skills within the Retail Operations space in Dover.
- This Dover-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Kohl's team in Dover, NH is growing.
- Benefit from working in Dover, a key hub for the Retail Operations industry.
Turn Problems Into Positive Experiences
About Kohl's
We believe that exceptional value and great brands define the modern retail experience. The Customer Service Representative stationed at our centralized service desk is the ultimate problem solver for our community. When you embark on an entry-level career in retail jobs with Kohl's, you are joining a dedicated team committed to making things right, driving loyalty, and managing strategic partnerships like our Amazon Returns program. We pride ourselves on operational excellence and a deep-rooted culture of care.
Job Summary
We are actively seeking empathetic, patient, and highly organized individuals to join our frontline support team. As a Customer Service Representative, you will be trained to manage Kohl's returns, Kohl's Charge card payments, and Amazon return drop-offs. You will serve as an escalation point, delivering the signature joy and resolution that sets us apart in the retail industry. This is a dynamic, engaging role for individuals who thrive on helping others and navigating complex situations.
Comprehensive Responsibilities
- Guest Solutions: Utilize rigorous training to respond to guest inquiries at the front desk, processing returns, exchanges, and issuing Kohl's Cash accurately.
- Amazon Returns: Seamlessly process unpackaged Amazon returns, scanning QR codes, bagging items securely, and sorting them into outbound logistical palettes.
- Financial Services: Execute precise cash handling, accept Kohl's Charge card payments, and balance the customer service register at the end of shifts.
- Conflict Resolution: Act as the immediate problem solver for basic needs. You will navigate pricing discrepancies, manage interpersonal conflicts, and accommodate requests with empathy.
Industry-Leading Benefits & Salary
We ensure our problem-solvers are supported from day one:
- Salary: Competitive starting pay of $15.00 to $18.00 per hour based on previous customer service experience.
- Exclusive Discounts: Generous 15% employee discount (which stacks with other coupons!) to support your personal shopping needs.
- Wellness Initiatives: Access to comprehensive mental health and wellness programs for you and your family.
- Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members.
Requirements & Qualifications
- Must be at least 18 years of age upon application.
- No prior customer service desk experience required as full training is provided.
- Must possess an incredibly resilient, patient personality and excellent verbal communication skills.
- Ability to stand for extended periods, multitask effectively, and handle high-pressure lines gracefully.
Frequently Asked Questions
How much does the Kohl's Needs Customer Service Representative in Dover | Hiring position pay at Kohl's?
This role offers a pay range of $15 - $18. Actual compensation may vary based on experience, shift, and location within Dover.
Where is this Kohl's Needs Customer Service Representative in Dover | Hiring job located?
This position is based in Dover, NH. Kohl's has facilities throughout the region, but this specific opening is in Dover.
Do I need prior experience to apply for this Kohl's Needs Customer Service Representative in Dover | Hiring job?
No prior experience is required. Kohl's provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
What benefits does Kohl's offer for this position?
Kohl's provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Kohl's provide training for new hires?
Yes, Kohl's provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
Do Kohl's employees get discounts?
Yes, Kohl's associates enjoy employee discounts and other perks. Exact discount details and eligibility are provided during orientation.
