Customer Service Representative•Rock Island,IL•Kohl's | Hiring

Your Next Step in Rock Island

Primary Details

• Pay: $16-$19/Hour (approx. $37.8k/Year)
• Benefits: This role offers a competitive benefits package.
• Position: Customer Service Representative (Based in Rock Island)
• Employer: Kohl's (Hiring in Rock Island)
• Stable workload with modern tooling and processes.
• Worksite: Rock Island, IL
• Core objectives involve your professional skills in Retail Operations.
• Status: New Rock Island listing (actively interviewing).
• Career Level: Junior / Trainee.
• This Rock Island-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Kohl's team in Rock Island, IL is growing.
• Benefit from working in Rock Island, a key hub for the Retail Operations industry.

Turn Problems Into Positive Experiences

About Kohl's

We believe that exceptional value and great brands define the modern retail experience. The Customer Service Representative stationed at our centralized service desk is the ultimate problem solver for our community. When you embark on an entry-level career in retail jobs with Kohl's, you are joining a dedicated team committed to making things right, driving loyalty, and managing strategic partnerships like our Amazon Returns program. We pride ourselves on operational excellence and a deep-rooted culture of care.

Job Summary

We are actively seeking empathetic, patient, and highly organized individuals to join our frontline support team. As a Customer Service Representative, you will be trained to manage Kohl's returns, Kohl's Charge card payments, and Amazon return drop-offs. You will serve as an escalation point, delivering the signature joy and resolution that sets us apart in the retail industry. This is a dynamic, engaging role for individuals who thrive on helping others and navigating complex situations.

Comprehensive Responsibilities

• Guest Solutions: Utilize rigorous training to respond to guest inquiries at the front desk, processing returns, exchanges, and issuing Kohl's Cash accurately.
• Amazon Returns: Seamlessly process unpackaged Amazon returns, scanning QR codes, bagging items securely, and sorting them into outbound logistical palettes.
• Financial Services: Execute precise cash handling, accept Kohl's Charge card payments, and balance the customer service register at the end of shifts.
• Conflict Resolution: Act as the immediate problem solver for basic needs. You will navigate pricing discrepancies, manage interpersonal conflicts, and accommodate requests with empathy.

Industry-Leading Benefits & Salary

We ensure our problem-solvers are supported from day one:

• Salary: Competitive starting pay of $15.00 to $18.00 per hour based on previous customer service experience.
• Exclusive Discounts: Generous 15% employee discount (which stacks with other coupons!) to support your personal shopping needs.
• Wellness Initiatives: Access to comprehensive mental health and wellness programs for you and your family.
• Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members.

Requirements & Qualifications

• Must be at least 18 years of age upon application.
• No prior customer service desk experience required as full training is provided.
• Must possess an incredibly resilient, patient personality and excellent verbal communication skills.
• Ability to stand for extended periods, multitask effectively, and handle high-pressure lines gracefully.